I got my laptop back today, after three very long weeks. Remember my recent post about how the repair shop tried to sell me a new battery?
Well, they put their fraud in writing, on my service ticket/receipt. It says, “Bateria está consumida, nova bateria €168.” (Battery is consumed, new battery €168.)
There are two problems with this.
First, my battery is far from consumed. I just ran an evaluation on it, and my memory was a little off. It’s not at 90% health, it’s at 93% health.
Second, a new battery from Apple Portugal costs 141€ (with free shipping), not 168. Not only is this repair shop trying to scam me on a new battery, they’re inflating the price by nearly twenty percent over retail.
Other joyous results from my interaction with PC Clinic include a viewscreen that is now loose and creaking on the right hand side — it feels like someone grabbed it for leverage — and a statement from the clerk that the replaced logic board has no warranty at all. Upon being pressed, he allowed that the labor did at least have a 3-month warranty…but not the parts. (For comparison, I can go to iFixit.com and buy a used logic board for my laptop with a 6-month warranty.)
And just to put the icing on the cake, when I turned my laptop over to finish cleaning it, I found a large service sticker slapped on. It’s not the kind of sticker that easily peels off, either — this one took me 15 minutes of thumbnail work and assiduous use of Goo Gone to remove. It’s not a big deal, but that annoyance on top of the delay, bad customer service, lack of warranty and outright attempted fraud pretty much put me over the edge.
So, Portuguese readers: Stay away from the PC Clinic if you can possibly help it! I couldn’t help it because it is apparently the only place in Portugal where AppleCare warranty work is done.
And yes, I am writing a letter to Apple, for all the good it will do.